Shipping & Returns
If you find you don’t love your sound, you may return most items in their original condition within 14 days of delivery. Upon arrival, our team will verify that your product has met the above criteria before issuing a full refund minus applicable shipping (for delivery and return) and handling charges, and a 5% re-stocking fee. When sending your item back to us, please make sure that it is packed to the same standards in which it was received, using all supplied packaging.
If the return is a result of our error (you received an incorrect or defective item, etc.), we will pay the return shipping cost.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
* For larger items, actual shipping rates may apply.